Contents:
1. General Terms and Conditions
2. Damage
3. Cleaning Procedures
4. Garment Descriptions
5. Rentals Requiring Postage
6. Pick Up / Drop Off Rentals
7. Late Fees
8. Refunds
9. General Wear
10. COVID-19 information
1. General Terms and Conditions
By renting any garment from Rent with Iz, you agree and consent to these terms and conditions.
We reserve the right to alter/add to our terms and conditions as we see fit. The renter is responsible for ensuring they are aware of the current terms and conditions when renting. Prices and deals are subject to change at any time.
Rent with Iz is always the legal owner of all garments.
The rented garment must only be worn by the renter unless explicit approval has been granted for other arrangements.
Rentals are not confirmed until payment has been received in full. Holds are not offered.
Rent with Iz has the right to refuse service to anyone at any point without explanation.
All photos of yourself in the garment that are posted to social media can be reposted unless you have requested otherwise.
2. Damage
If the garment is returned in a damaged condition, you as the renter are liable to pay for the associated dry cleaning or repair costs. Damage includes (but is not limited to) stains, rips, burn holes and discolouration.
If the required repairs or damage affect any future rentals for this garment, you will be required to cover the cost of these as well.
If the garment is lost/stolen or the damage is beyond repair, you are liable to pay for the full RRP of the garment or a replacement fee Rent with Iz deems as appropriate.
Replacement fee payments must be made within 30 days of your rental date.
We are very happy to discuss various payment options to suit your needs best!
The full RRP of each garment can be found on the product description.
Under no circumstances will you be able to keep the garment.
3. Cleaning Procedures
All garments are thoroughly cleaned by Rent with Iz between each order.
Majority of light staining we can remove ourselves with no extra cost to the renter.
Returned garments that require heavier cleaning procedures will incur in a cleaning fee to the renter. The cleaning fee is $15 per garment that is returned in this condition.
Dry cleaning is only used for very marked rentals that are returned in a condition we deem to need professional cleaning. As the renter, you are liable to cover the cost of dry cleaning.
It is at the discretion of Rent with Iz to decide what garments require simple cleaning by us, heavier cleaning (associated cleaning fee), or dry cleaning.
4. Garment Descriptions
As a rental company, items should not be expected to be in new condition. Most garments will have been worn by other customers prior to yourself, so general wear is to be expected. Garments are in wearable condition with minimal wear/damage, unless stated in the product description.
Imperfections that we are aware of on each individual garment is listed in the product description. As the customer, you are expected to have read and understood the condition of your order before booking. No compensation can be offered if you are unhappy with the condition of your rental if the flaws are stated in the product description. We are happy to send photos and describe imperfections on rentals upon request.
‘Size’ and ‘Recommended Size’ on product pages are different to each other. ‘Size’ is the size label provided by the producer of the garment. ‘Recommended Size’ displays the sizes that tend to fit the garment. The ‘Recommended Size’ is to be used as a guide and is not applicable to every customer. We are not liable if this description is not entirely accurate for you.
5. Rentals Requiring Postage
Rentals are posted off 2-5 days before your event with overnight courier.
Posting a rental is at your own risk, we are not liable for the garment after it has been posted.
If the garment does not arrive in time for your event due to a postal delay, store credit minus the postage costs will be offered. A date exchange can also be offered (rebooking for a different date). In order to receive this store credit, the rental must be posted back within 2 days of receiving it.
Late bookings will not receive store credit if the rental does not arrive in time for the event. A postal order that is classed as 'late' is when your order is placed with only one working day between the date you book and your event date, and/or if your order is placed after 1pm Wednesday for a weekend event.
Please specify if you need the garment before your event date (eg. you are leaving your residential address before the event). This can be done by contacting us on email or Instagram to arrange a solution.
If the rental arrives after you have left your address but before your event and you have failed to disclose this information, no store credit or refunds will be offered.
Refunds will not be given if you fail to provide the correct postal address or select the incorrect shipping option. It is up to you to ensure that all information provided is correct when placing an order.
If you happen to lose the return bag, you must contact us immediately to arrange an alternative option. The rental must be posted with overnight courier and the tracking number needs to be sent to us. You are liable to pay for any extra postage costs as a result of this.
You are required to drop the rental over a post office counter before 4pm the following business day after your event. This must not be put in a drop box as this will delay the parcel. Failure to follow either of these return instructions, will result in a late fee being issued daily.
6. Pick Up / Drop Off Rentals
Local rentals must be dropped back the day after your event before 6pm.
If this is not possible, please contact us via email or Instagram to organise an alternative option before you collect the rental.
If you do not follow the correct return instructions and the dress is stolen, you are liable to pay for the full RRP of the garment or a replacement fee Rent with Iz deems as appropriate.
If you are unable to drop the dress back and require postage, this must be disclosed before collecting the dress. The rental must be posted before 4pm the next business day after your event. (If the rental is posted late, the late fees will accrue from Sunday onwards, since this is the date your rental was due to be returned).
If you fail to return the rental as instructed above, a late fee will be issued daily.
7. Late Fees
If your rental is not returned within the timeframe declared above (via post or drop off), you will be charged a late fee of $15 per day. The fee will be issued daily until the rental is returned, and the late fee is paid.
If the dress is not returned within 5 days or another customer misses out on their rental due to the dress being returned late, you are liable to pay the rental price on top of the associated late fee charges.
If the dress is not returned within 10 days, you are liable to pay the full RRP of the garment or a replacement fee Rent with Iz deems as appropriate.
The dress must still be returned in either instance.
8. Refunds
You will not receive a refund or store credit if your dress does not fit as desired. Please refer to size guides and recommended sizes to avoid this situation.
Please feel free to contact us via email or Instagram if you require more details of the fit!
You will not receive a refund if your posted rental does not arrive in time for your event, but store credit may be applicable (please refer to above information for more details).
If you would like to cancel your booking and it is within 6 hours of the order being placed, and your order has not been sent off/issued for collection, you are eligible for a refund. If your cancellation occurs 6+ hours after the order has been placed, refer to the paragraph below.
If you change your mind about a booking or your event is cancelled, store credit will be offered (your cancellation must occur 3+ days prior to your event). If the garment has already been posted or picked up, you will not receive a refund or store credit.
Refunds will be given if the garment arrives damaged. Damage does not include the damage disclosed in the product description. Photo evidence must be emailed to us within 8 hours of you receiving the garment via post, or within 8 hours of the dress being collected. The garment must be dropped back or posted the following business day and unworn before this refund is issued. The refund will be issued back to the payment method that the order was placed with.
If you have any issues with the condition of your rental once it has arrived/been picked up, please get in touch within 8 hours of receiving the dress so we can assess compensation. Do not expect compensation if you let us know after you have worn the rental.
9. General Wear
Please be extremely careful when wearing our rentals and treat them as you would treat your own. If possible, please avoid smoking areas as well freshly applied tan as these instances can damage the garment.
Please do not wash the garment yourself or organise dry cleaning.
Any repairs/alterations to a garment that are requested, must be approved by Rent with Iz prior to the garment being altered. Alterations must be completed by a professional seamstress.
If alterations are completed without our knowledge or by someone other than a professional, we reserve the right to collect payment for damages and/or garment replacement.
10. COVID-19 Information
Any rentals that are affected by COVID-19 will be given full store credit or a date change. This store credit does not expire and can be used on any rental. Refunds will not be given. We must be notified before the garment is picked up or posted in order to receive compensation. Please get in contact if you have any other questions regarding this!
In renting with us, you have approved all of the above terms and conditions.
We hope you enjoy your rental experience!
If you have any questions, please don’t hesitate to contact us via email or Instagram.
Instagram : @rentwithiz
Email : info@rentwithiz.com