Thank you for contacting Rent with Iz!
We are closed over the Christmas & New Year period, we will reopen on the 6th. Orders can be placed for dates after Jan 8th.
If your question is not answered by the FAQs below, please send through another message after Jan 6th.
How and when should I return my rental?
For postal orders: Please pop your dress into the provided return post bag and hand this over a post office counter any day/time before 4pm Monday Jan 6th.
For pick up orders: Please pop your dress back in the clear box that you collected the dress from! The dress needs to be returned before 6pm Jan 6th. It can be returned any day/time prior to this.
I have lost the return bag, how can I return the dress?
Below is the return address. Please be sure to add overnight courier at the counter and pop through tracking once the dress has been posted!
175 Knowles Street
St. Albans
Christchurch
8052
My rental has arrived and it doesn't fit, what can I do?
As per the Rent with Iz terms & conditions that you agreed to upon renting the garment, we can not offer compensation if your rental does not fit you as desire. This is a risk you are taking when renting! If you have a friend who would like to wear the rental, they are more than welcome to! Please post the dress back as per the above instructions.
I have damaged my rental, what do I do?
Thank you for letting us know about the damage! Please return the rental as is and do not wash or attempt to fix the rental. If you purchased a damage wavier with your rental, there will be no cleaning or repair fees! Minor marks and tears are usually very easy to fix, but if the damage seems to require professional cleaning/repairs, I will get in touch after Jan 6th to organise payment for this.
I purchased a back-up rental order but would like to wear both dresses. What do I do?
You (or a friend) are more than welcome to wear your back-up dress! Please remove the tags from both dresses and return the dresses as per your return instructions. After Jan 6th, you will receive an invoice to cover the cost of the back-up being worn. This cost is 75% of the rental price (the amount that was reduced from your order).
General FAQs
Do you offer try ons?
Yes! In person try ons are offered most Thursdays in St Albans, Christchurch, and will continue again in mid Jan. The following link shows more details on how these operate.
https://rentwithiz.com/pages/christchurch-try-ons-1
We also offer postal try ons! Please click on the link below to read more details on how these operate.
https://rentwithiz.com/pages/postal-try-ons
If you have a particular rental in mind and would like help with the fit and to be sent customer photos of the dress on, please send through a message after Jan 6th!
I would like to cancel my rental or change the dress/date of my order?
You are more than welcome to swap your rental or date of your event! You can also cancel your order and receive full store credit (provided it is 3+ days before your event date and your order has not been sent off/picked up). Please send through an Instagram DM or email after Jan 6th to cancel or change your order!
Do you offer extended rentals?
Yes! If you are wanting an extended rental, please get in contact via email or Instagram DM after Jan 6th to arrange an extended rental.