Contents:
1. General Terms and Conditions
2. Damaged Returns
3. Cleaning Fees & Procedures
4. Garment Conditions & Descriptions
5. Postal orders
5a. Postal Info & Terms
5b. Postal Delays & Compensation
5c. Postal Returns
6. Pick Up / Drop Off Rentals
7. Late Returns
8. Theft & Unpaid Fees
9. Cancellations
9a. Cancellations within 12 hours of booking:
9b. Cancellations after 12 hours of booking:
10. Garment & Date Swaps
10a. Garment & date swaps before the order has been shipped/collected:
10b. Garment & date swaps after the order has been shipped/collected:
11. Refunds
12. General Wear
13. Try ons
13a. Postal Try Ons
13b. In-House Try ons
14. Deals
14a. Bulk Rentals
14b. Back Up Rental
14c. Damage Waiver
14d. Extended Rentals
15. COVID-19 information
1. General Terms and Conditions
By renting any garment from Rent with Iz, you agree and consent to these terms and conditions.
We reserve the right to alter/add to our terms and conditions as we see fit. The renter is responsible for ensuring they are aware of the current terms and conditions when renting. Prices and deals are subject to change at any time.
Rent with Iz is always the legal owner of all garments.
The garment is your responsibility while in your care. From the time it is delivered or collected, to the time the garment posted or dropped back, you are liable for the garment.
The rented garment must only be worn by the renter unless explicit approval has been granted for other arrangements.
Rentals are not confirmed until payment has been received in full. Holds are not offered.
Rent with Iz has the right to refuse service to anyone at any point without explanation.
All photos of yourself in the garment that are posted to social media can be reposted unless you have requested otherwise.
2. Damaged Returns
If the garment is returned in a damaged condition, you as the renter are liable to pay for the associated dry cleaning or repair costs. Damage includes (but is not limited to) stains, rips, burn holes and discolouration.
If the required repairs or damage affect any future rentals for this garment, you will be required to cover the cost of these as well.
If the garment damaged beyond repair and is not deemed to be in a rentable condition, you are liable to pay the full retail price of the garment or a replacement fee Rent with Iz deems as appropriate. You are also liable to cover the postage cost to have the replacement dress dispatched. It is the discretion of Rent with Iz to determine if a garment is in rentable condition or not.
If the garment is lost/stolen, you are liable to pay the full retail price of the garment or a replacement fee Rent with Iz deems as appropriate.
Replacement fee payments must be made within 12 days of your rental date. Afterpay is available to staggering payments into instalments.
The approximate retail price of each garment can be found on the product description. If the garment price from the supplier has increased and will cost more than the approximate retail price to replace, you are liable to cover this higher replacement price.
Under no circumstances will you be able to keep the garment.
3. Cleaning Fees & Procedures
All garments are thoroughly cleaned by Rent with Iz between each order.
Majority of light marking we can remove ourselves with no extra cost to the renter.
Returned garments that require heavier cleaning procedures will incur in a cleaning fee to be paid by the renter. The cleaning fee is $15 per garment that is returned in this condition. All garments with mud, or blood present will be charged this cleaning fee, or a dry cleaning fee. Marks other than mud or blood can also be charged this fee if deemed necessary.
Dry cleaning is only used for very marked rentals that are returned in a condition we deem to need professional cleaning. As the renter, you are liable to cover the cost of dry cleaning: $32 for most rentals.
It is at the discretion of Rent with Iz to decide what garments require simple cleaning by us, heavier cleaning (associated cleaning fee), or dry cleaning.
4. Garment Conditions & Descriptions
As a rental company, items should not be expected to be in new condition. Most garments will have been worn by other customers prior to yourself, so general wear is to be expected. Garments are in wearable condition with minimal wear/damage, unless stated in the product description.
Imperfections that we are aware of on each individual garment are listed in the product description. As the customer, you are expected to have read and understood the condition of your order before booking. No compensation can be offered if you are unhappy with the condition of your rental if the flaws are stated in the product description. We are happy to send photos and describe imperfections on rentals upon request.
‘Size’ and ‘Recommended Size’ on product pages are different to each other. ‘Size’ is the size label provided by the producer of the garment. ‘Recommended Size’ displays the sizes that tend to fit the garment. The ‘Recommended Size’ is to be used as a guide and is not applicable to every customer. We are not liable if this description is not entirely accurate for you.
5. Postal Orders
5a. Postal Info & Terms
Rentals are posted off 2-5 days before your event with overnight courier.
Posting a rental is at your own risk, we are not liable for the garment after it has been posted.
We do not charge extra for rural postage, however posting to a rural address is at your risk. Rural deliveries typically take 1-2 days to arrive and your order will not be posted to you early. If you would like the additional security to ensure your rental arrives in time, we would recommend getting your dress sent to a friend/family member's address that is non-rural, or booking an extended rental.
Please specify if you need the garment before your event date (eg. you are leaving your residential address before the event). This can be done by contacting us on email or Instagram to arrange a solution. If the rental arrives after you have left your address but before your event and you have failed to disclose this information, no store credit or refunds will be offered.
Refunds will not be given if you fail to provide the correct postal address or select the incorrect shipping option. It is up to you to ensure that all information provided is correct when placing an order. If the dress is lost/misplaced due to an incorrect shipping method or address provided by you, you will be liable to pay the full RRP replacement cost of the dress, or a replacement price Rent with Iz deems appropriate.
You are expected to closely monitor on the tracking of your dress once it has been posted. You must contact NZ post urgently should issues arise.
If the dress has been scanned as 'delivered', but you can not locate the parcel, you must contact both Rent with Iz and NZ Post on the day of this scan. If you do not contact Rent with Iz and NZ Post on the day of this scan and the parcel arrives after your event date, you will not be eligible for compensation for this.
Should a parcel be unable to be located, we will open an investigation with NZ Post. NZ Post will provide a geo-tagged location for the delivery. If this scan is located within the property boundary of your postal location, it is the customers responsibility. You will be liable to cover the full retail price of the garment and income loss compensation (if there are future orders for the lost garment) if you did not make contact with both Rent with Iz and NZ Post on the day of the delivery tag, and if it is not located within 7 days.
5b. Postal Delays & Compensation
Shipping delays do occur. If your item has been delayed, please promptly contact NZ post on 0800 268 743.
Please exercise caution redirecting your parcel. A parcel redirection can add extra processing time to the parcel and cause delays. Should you request a redirection, we are not liable if the parcel does not arrive in time. You will not receive compensation.
If the order is placed within the recommended time frame and the garment does not arrive in time for your event due to a postal delay, you are eligible for a full refund, exclusive of the postal cost. In order to receive this refund, your order must be posted back either the day it arrives, or the following working day before 4pm. Your refund will be issued once the dress has been returned unworn.
Late bookings will not receive compensation if the rental does not arrive in time for the event. A postal order that is classed as 'late' is when your order is placed within only 3 working days of the event date. For Friday, Saturday, Sunday, & Monday bookings, the recommended cut off time is 3pm the prior Wednesday. Orders placed after this time are classed as late.
5c. Postal Returns
If you happen to lose the return bag, you must contact us immediately to arrange an alternative option. The rental must be posted with overnight courier and the tracking number needs to be sent to us. You are liable to pay for any extra postage costs as a result of this.
You are required to drop the rental over a post office counter before 4pm the following business day after your event. This must not be put in a drop box or work post station as this will delay the parcel. Failure to follow either of these return instructions will result in a daily late fee for every day tracking has not updated to say the parcel has been collected from sender. The daily late fee is $15.
6. Pick Up / Drop Off Rentals
Local rentals must be dropped back the day after your event before 6pm.
If this is not possible, please contact us via email or Instagram to organise an alternative option before you collect the rental.
If you do not follow the correct return instructions and the dress is stolen, you are liable to pay for the full retail price of the garment or a replacement fee Rent with Iz deems as appropriate.
If you are unable to drop the dress back and require postage, this must be disclosed before collecting the dress. The rental must be posted before 4pm the next business day after your event. If the rental is posted late, the late fees will accrue from Sunday onwards, since this is the date your rental was due to be returned.
If you fail to return the rental as instructed above, a late fee will be issued daily. The daily late fee is $15.
7. Late Returns
If your rental is not returned within the timeframe declared above (via post or drop off), you will be charged a late fee of $15 per day. The fee will be issued daily until the rental is returned, and the late fee is paid.
If the dress is not returned within 5 days or another customer misses out on their rental due to the dress being returned late, you are liable to pay the rental price on top of the associated late fee charges.
If the dress is not returned within 10 days, you are liable to pay the full retail price of the garment or a replacement fee Rent with Iz deems as appropriate.
The dress must still be returned in either instance.
8. Theft & Unpaid Fees
You will be issued an invoice via email to complete payments for fees that include (but are not limited to): cleaning fees, late fees, repair fees, and replacement costs.
If payment has not been made by the stated due date/time, we reserve the right to take further action to ensure these fees are paid. Further action can include (but is not limited to): debt collection agencies, disputes tribunal, legal action, and publicly announcing your name.
Should further action need to be taken, it is the renters responsibility to cover the associated costs with this, alongside the outstanding payment. The surcharge for Baycorp debt collection is 25%, this will be added to the initial outstanding payment.
If an invoice is over 5 working days late, or we have been unable to contact the customer, or we are dissatisfied with the response received, the debt will be submitted to the debt collectors. Once submitted, the surcharge for collection fees becomes irreversible.
Rent with Iz has the right to publicly release your name if you have broken our terms & conditions, in attempt to receive overdue funds or a late returned dress.
9. Cancellations
Our cancellation policy helps us maintain fairness for both our valued customers and our small business.
Compensation is only available for cancellations made more than 3 days prior to the event date and before the garment has been shipped or collected. Eligible customers may choose to shift their booking date and/or rental at no additional cost (see Segment 10 for full details).
9a. Cancellations within 12 hours of booking:
If a booking is cancelled within 12 hours of being placed, customers are eligible for a full refund, minus a $3 processing fee. If the garment has already been shipped or collected, no compensation is available. Customers must contact us within this 12-hour window to be eligible.
9b. Cancellations After 12 Hours of Booking:
If a cancellation is requested after 12 hours, customers may choose one of the following options:
- Refund: Order total minus a $20 processing fee.
- Store Credit: Order total minus a $3 processing fee. Store credit is valid for 12 months from the date of issue.
Once a cancellation request has been received, we will confirm the available options by email. If the customer does not reply with their preferred option within 12 hours, we will automatically process Option 1 (refund).
Our cancellation policy was updated on 17 August 2025 at 1:30pm. All orders placed before this date and time will remain subject to our previous cancellation policy.
10. Garment & date swaps
10a. Garment & date swaps before the order has been shipped/collected:
Customers eligible for cancellation with compensation (as outlined in Section 9) may shift their booking date and/or rental at no additional cost.
If changing to a rental with a lower hire price, the difference will be issued as store credit, provided the change is made at least 1 week prior to the event date.
Changes made within 1 week of the event are still possible; however, no compensation or store credit will be provided for any price difference.
If changing to a rental with a higher hire price, the customer must cover the price difference.
10b. Garment & date swaps after the order has been shipped/collected:
Postage outside of Christchurch: Once shipped, rentals can not be swapped.
Local pick up: Swaps may be possible if another garment is available for the same date. This can only occur on weekdays and must be at least 1 day prior to the event. Any additional cost must be paid by the customer, and no compensation will be provided if the replacement rental is a lower price. To request a swap, please contact us via Instagram DM or email.
11. Refunds
You will not receive a refund or store credit if your dress does not fit as desired. Please refer to size guides and recommended sizes to avoid this situation. Please feel free to contact us via email or Instagram if you require more details of the fit!
You are eligible for a refund if your posted rental does not arrive in time for your event, and it was placed prior to the recommended cut off time (please refer to section 5b for more details).
Refunds will be given if the garment arrives damaged. Damage does not include the damage disclosed in the product description. Photo evidence must be emailed to us within 8 hours of you receiving the garment via post, or within 8 hours of the dress being collected. The garment must be dropped back or posted the following business day and unworn before this refund is issued. The refund will be issued back to the payment method that the order was placed with.
If you have any concerns with the condition of your rental once it has arrived/been picked up, please get in touch within 8 hours of receiving the dress so we can assess compensation. Please do not expect compensation if you let us know after this 8 hours. You will not be granted compensation if you let us know after you have worn the rental.
12. General Wear
Please be extremely careful when wearing our rentals and treat them as you would treat your own. If possible, please avoid smoking areas as well freshly applied tan as these instances can damage the garment.
Please do not wash the garment yourself or organise dry cleaning. If the garment has been cleaned while in your care and this results is marks being unable to be removed, you are liable to pay the full retail price for a replacement.
Any repairs/alterations to a garment that are requested, must be approved by Rent with Iz prior to the garment being altered. Alterations must be completed by a professional seamstress.
If alterations are completed without our knowledge or by someone other than a professional, we reserve the right to collect payment for damages and/or garment replacement.
13. Try ons
13a. Postal Try Ons
Please click on the following link for postal try on instructions: https://rentwithiz.com/pages/postal-try-ons.
If the rentals do not fit, you will not receive any compensation.
The rental can not be put on hold for the date of your event. In booking a postal try on, you are taking the risk that the dress may be booked for your event date by another customer.
If the rentals are returned without the security tags attached or appear to have been worn/marked, you will be charged the full rental price.
Postal try ons are unavailable for weekends with a public holiday.
Postal try ons are not available for rural addresses.
If the rentals are damaged while in your possession, you are liable to pay the associated cleaning, repair, or replacement cost.
If the rentals are not handed over a post office counter by 4pm the following Monday, you will be charged a daily late fee of $15.
It is at the discretion of Rent with Iz to allow/remove postal try ons each week.
The condition of the garment may have deteriorated between your postal try on and event.
13b. In-House Try Ons
Please click on the following link for in-house try on instructions: https://rentwithiz.com/pages/christchurch-try-ons-1
The try on fee is redeemable on a garment. After your try on, you will receive a discount code to enable this. The code expires at midnight on the evening on your try on and can not be used after this time.
You are booking an appointment to try on any dresses that are here at the time of your slot. Any dresses booked for the week of your try on will not be here for you to try. Please let us know if there is a particular dress you are wanting to try on so we can give you an indication if it will be here or not.
The try on fee is not able to be refunded/credited if you are not happy with the dress selection that is here at the time of your try on. The try on fee is not able to be refunded/credited if you cancel your appointment on the day of your try on, or do not show up.
If you damage a dress during your try on, you are liable to pay the associated cleaning, repair, or replacement costs.
14. Deals
14a. Bulk Rentals
Please click on the following link for bulk rental deals and instructions: https://rentwithiz.com/collections/bulk-rentals
All bulk rental purchases are only valid for the stated number of months after the subscription is purchased.
You will still be bound by our rental agreement and our terms and conditions of renting.
Only you can use the discount code and wear the rentals purchased with the discount code.
Postage costs of $15 for overnight courier (return included) is not included within the bulk rental package cost. The damage waiver price is also not included.
Each item booked = one rental used.
Rentals are subject to availability.
14b. Back Up Rental
Please click on the following link for back-up rental instructions: https://rentwithiz.com/pages/back-up-rental
The discount code can not be used in conjunction with another discount.
If both tags are removed, you are obligated to pay the full rental price of both dresses. If the one dress is returned with tags but appears to have been worn/requires cleaning, you are liable to pay the full rental price.
If both rentals are returned with tags attached and unworn, you will not be eligible for compensation.
The price of the back up rental can not be refunded or given store credit. (Store credit is only given if the entire order is cancelled)
You are still liable to uphold the ordinary terms and conditions.
14c. Damage Waiver
Please click on the following link for damage waiver instructions: https://rentwithiz.com/products/damage-wavier
This $15 damage wavier is non-refundable under any circumstance.
If a damage waiver is purchased, the customer is covered for up to $150 worth of cleaning fees, repair costs, and replacement costs. If a customer is required to pay a replacement cost, the total due will be the retail price of the garment minus $150.
If a garment is returned and requires specialist cleaning and/or repairs and afterwards is not deemed in rentable condition, $150 minus the cleaning and/or repair fees will be reduced from the replacement price.
The cover does not apply if the garment is lost or not returned.
The cover only applies to accidental damage, and is not able to be applied on intentional damage.
The damage waiver price is only eligible for compensation if your order is cancelled within the accepted time frame, or your garment does not arrive in time for your event.
One damage wavier per garment that is rented. If your order contains 2+ rentals, the damage wavier will only cover damage occurred to the cheaper rental. Please add a damage wavier to each dress when booking!
Our damage waiver cover was updated on 17 August 2025 at 2pm. All orders placed before this date and time will remain subject to our previous damage waiver cover.
14d. Extended Rentals
If you intend on taking one of our garments overseas, the dress must be taken in carry on luggage.
You are liable to pay applicable late fees and income compensation fees if the dress is not returned by the stated date/time. This includes if the dress is held up in customs, or other incidences that are unintentional.
15. COVID-19 Information
Any rentals that are affected by COVID-19 will be given full store credit or a date change. This store credit does not expire and can be used on any rental. Refunds will not be given. We must be notified before the garment is picked up or posted in order to receive compensation. Please get in contact if you have any other questions regarding this!
In renting with us, you have approved all of the above terms and conditions.
We hope you enjoy your rental experience!
If you have any questions, please don’t hesitate to contact us via email or Instagram.
Instagram : @rentwithiz
Email : info@rentwithiz.com